SHIPPING & RETURNS

IMPORTANT PRINT INFORMATION

All prints are made to order through our trusted printing partner. Because each piece is produced specifically for you, please allow the following production times before dispatch:

• Paper prints (unframed): approximately 1-2 weeks
• Canvas prints (rolled or stretched): approximately 2-3 weeks
• Framed artwork (paper or canvas): approximately 3-4 weeks

COLOUR & DISPLAY

We work hard to ensure the images on our website represent each artwork as accurately as possible. However, colours can appear differently depending on your screen settings, device, and the lighting in your space.

Factors like natural light, artificial lighting, wall colour, and time of day can all affect how a print looks once it's on your wall. This is a natural part of how art interacts with a space, and slight variations between screen and print are normal and expected.

If you have any concerns about colour or how a particular piece might look in your space, please get in touch before purchasing and we'll do our best to help.

SHIPPING

Free shipping Australia-wide on all orders.

Original Artworks (Australia)
All original artworks will be shipped within 1-2 weeks from the time of order, unless otherwise specified. If you require your artwork urgently, please contact us to discuss options.

Prints (Australia)
Once your print has been produced, Australian shipping typically takes 4-7 business days.

New Zealand
We ship to New Zealand. Shipping times are approximately 7-14 business days after production. Please note that any import duties or customs fees are the responsibility of the customer.

International
For international orders outside of Australia and New Zealand, please contact us at tessablaby@gmail.com for a shipping quote.

PACKAGING

All artworks are carefully packaged to ensure they arrive in perfect condition. Unframed paper prints and rolled canvases are shipped in protective cardboard tubes. Stretched and framed pieces are wrapped in protective materials with corner guards.

Once dispatched, you will receive a tracking number to monitor your shipment.

RETURNS POLICY

Because all prints are made to order specifically for you, we are unable to accept returns for change of mind. Each piece is produced on demand and cannot be resold once made.

We encourage you to carefully review the product images, descriptions, and size information before purchasing. If you're unsure about anything, please reach out to us before placing your order.

Damaged or Faulty Items
If your artwork arrives damaged or faulty, we want to make it right. Please contact us within 7 days of receiving your order with:

• Your order number
• Clear photographs showing the damage
• A brief description of the issue

Send these to tessablaby@gmail.com and we will assess the damage and arrange a replacement or resolution as quickly as possible.